Response To COVID-19

What Is Lindsey Pest Services Doing In Response To COVID-19?

As the Coronavirus continues to change our daily lives, we are continually working to ensure the safety and well-being of our customers and employees. To help you feel more comfortable about the latest news surrounding the Coronavirus. For the safety of you and our technicians, we are modifying our service for your upcoming appointment. Instead, we will focus on a thorough exterior inspection of your structure and property, looking for pest and rodent entry points, termite mud tubes, excess moisture, and other conditions conducive to pests. 

Why Is It Important To Have Pest Control Services During A Pandemic?

Even if you don’t have a pest problem now, pest prevention is always easier than pest reaction. Many pests, such as ants, mosquitoes, termites, spiders, and wildlife, will venture out and become a nuisance with our Florida temperatures. We will perform a complete service to the exterior of your structure in cracks/crevices and other pest-prone areas for protection and control against the pests covered in your service agreement.

What If I Want To Have An Interior Treatment To My Home?

If you are experiencing an interior issue or would still like interior service, please notify the office ahead of the scheduled service at 904-350-9406. We are equipped with the proper Personal Protective Equipment (PPE) to safeguard everyone during our visit. We have also eliminated the need to sign our iPads or phones after the service is complete. We are adhering to CDC Guidelines and will maintain 6 feet of distance from others to further protect against the spread of the virus. With warmer temperatures here and everyone confined to our backyards, for the time being, we want to make sure the pests do not get a foothold on your home. 

What Are The Safety Protocols Presented To And Followed By Employees of Lindsey Pest Services During The Crisis?

• Do not come to work if you are sick.

• Follow the CDC's steps if you believe you may have COVID-19.

• Do not come into work if you suspect or have confirmed that someone in your home has COVID-19. Follow the CDC's guidelines for keeping others around you safe.

• If you do not have COVID-19 symptoms, but you are sick, stay home.  

• Notify your manager immediately if you're not feeling well or experiencing flu-like symptoms.  

• We ask all employees to monitor their health by taking their temperature each morning before work and afternoon after work and reporting any concerning results to your manager. We understand that some facilities require technicians to verify that they have recently taken their temperature and do not have a fever. Please take this seriously as the health of others is at stake. 

How Are You Practicing Social Distancing?

• Keep a minimum of 6’ distance from others; 10’ is better.

• Once you knock on a customer’s door to let them know you are at their home, step back from the entrance to give the customer distance.

• The goal is to not come in contact with other people so that airborne virus particles, if present, are not shared. This includes co-workers. 

• It is recommended that you do not congregate in groups.

• Only expected and scheduled visitors will gain access to our building. There are notices posted on our doors. 

• Our Customer Care Office Personnel should work from home if possible (note that it may at some point become mandatory).

• Technicians should only come into the office when necessary, such as when picking up weekly supplies.

•  Only one Technician will be allowed per vehicle.

• For existing residential customers, outside service should be the standard default. This is not new. Our primary goal has always been to protect a home by placing an exterior perimeter barrier around the structure to stop pests from gaining access inside the house.  Necessary inside service is permitted provided that the Mandatory Customer Qualification and Mandatory PPE & Protective Measures below are followed. 

What Are Mandatory PPE & Other Protection Measures For Technicians?

• Wear the applicable PPE at all times while working on a customer's property or when handling materials that require PPE.  

• Customer-facing employees should wear disposable gloves at all times, changing them between customer stops. Put the gloves on as soon as you stop your service vehicle and remember to follow CDC recommendations.  Do not touch your face while wearing the gloves and performing service. When you arrive back at your car, sanitize the items you used while still wearing the gloves; Remove the gloves by inverting them inside out and dispose of them.  

• Shoe Covers for inside residential services are required; this is not new. 

• Do not allow customers to sign on your mobile screen for services. As discussed, ask them for their three initials and record that in the signature spot.  

• Contracts are to be signed electronically or with a paper version and new Lindsey Pest Services pen in plastic bags that you leave behind for the customer.  

• Any inside service of an occupied or recently occupied building required requires the use of a facemask or respirator by all employees.

What Does "Practice Proper Hygiene" Mean?

• DO NOT shake hands with coworkers or customers. 

• Wash your hands often with soap and water for at least 20 seconds.

• If soap and water are not available, use an alcohol-based hand sanitizer for at least 20 seconds.  

• Clean and disinfect frequently touched objects and surfaces regularly.  

• Cover your mouth and nose with a tissue or your sleeve when coughing or sneezing. Throw away the tissue immediately and wash your hands. 

• Avoid exposure to others who are or may be ill.  

• Sanitize hands often, especially before entering and driving the vehicle or before returning to your desk.  

• Wipe down your desk area (keyboard, mouse, etc.) or vehicle multiple times a day. Be aware that our Viricide states to leave on the surface for 10 minutes for maximum effectiveness.  

• Wipe down your desk phone/cell phone multiple times a day.  

What Is "Mandatory Customer Qualification?"

We hope to avoid service visits that necessitate customer contact inside of a home or business. However, there will be unavoidable situations. Therefore, it is essential that each person in the chain of scheduling an inside visit, including the Technician and the person confirming the appointment, qualifies the customer.  

The following three questions should be asked. A yes answer to any of these will result in the inside service visit being rescheduled to a later date: 

1. Have you or anyone in your family/home been sick or been exposed to someone who was ill in the last two weeks?  

2. Have you traveled in the last 14 days? (Internationally or Domestic) (we are looking for air travel or to another country).

3. Have you been asked to self-quarantine by your employer or a government agency? (This is not working from home, this is a suggested or mandatory quarantine). 

Any employee diagnosed with COVID-19 or who has come into contact with someone diagnosed with COVID19 is to immediately notify their Manager and self-quarantine for 14-days to reduce the possibility of infecting others.  

Lastly, we want to make sure that you all feel comfortable and safe. If there is something that makes you uncomfortable, please let your manager know.